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• All clients must have an active Mindbody account registered under their legal name and must register for classes, workshops, and events using their own account.

• New clients may take advantage of our Two Weeks Unlimited for $49 introductory offer. This offer is available to first-time clients only.

• The creation or use of duplicate accounts to redeem multiple new client offers is prohibited. Clients found to be circumventing offer restrictions will be charged the fair value of services received.

• Clients are responsible for maintaining accurate and up-to-date account information, including email address and phone number.

• By registering for a class, workshop, or event, you agree to all studio policies, including cancellation, waitlist, and package policies.

• Clients are responsible for managing their own class registrations, cancellations, and waitlist status through their online account.

• Please ensure you receive booking and waitlist notifications by keeping your contact information current and checking your email regularly.

• Credits may be purchased online or at the studio.

• Class packages offer a discounted per-class rate because they are purchased in higher volume and are intended to be used within a specified time frame.

• All class packages have expiration dates. Please review package terms carefully before purchasing.

• To ensure fairness and consistency for all clients, class package extensions are not offered.

• All purchases are non-transferable and non-refundable.

• Accepted payment methods include Cash, Visa, MasterCard, American Express, and Discover. Personal checks are not accepted.

• Class credits may be used at all studio locations unless otherwise specified.

• Gift cards are available for purchase.

• To redeem a gift card, please email hello@theenergybarre.com.

• Classes require at least 12 hours' notice for cancellation.

• Cancellations made within 12 hours of class, or missed classes, will result in the loss of one class credit.

• Monthly members will be charged a $10 late cancellation or no-show fee.

• Workshops and special events require 24 hours' notice for cancellation.

• Workshop and event registrations are non-refundable unless the event is canceled by the studio.

• We understand that unexpected situations arise. Exceptions may be considered in the event of emergencies or other extenuating circumstances; however, our cancellation policy is in place to ensure fair access to classes for all clients.

• By joining a waitlist, you agree to be automatically enrolled if a spot becomes available.

• Once a spot opens, you will receive an email notification confirming that you have been added to class and your reservation has been secured.

• If your plans change, it is your responsibility to remove yourself from the waitlist before a spot becomes available.

• To ensure fair access to class, unclaimed reservations may be released to waitlisted clients at the scheduled class start time.

• Once enrolled from the waitlist, our standard cancellation policy applies.

• Please arrive on time for class. Studio doors may be locked once class begins, and unclaimed reservations may be released to clients on the waitlist. Late entry is not guaranteed.

• Clients are responsible for informing instructors of any injuries, pregnancy, medical conditions, or other circumstances that may affect their ability to participate safely in class.

• The use of cell phones during class is not permitted for the comfort, focus, and enjoyment of all clients. Please take any selfies, photos, or video content before or after class.

• Water is welcome in the studio. Please refrain from bringing food or beverages other than water into the practice space.

• If you need to leave class early, please quietly exit and return any props used during class to their designated storage area after wiping them down.

• Mat towels are strongly encouraged for all heated classes to help maintain a safe, comfortable, and hygienic studio environment.

• Clients are expected to maintain appropriate personal hygiene and wear suitable workout attire while attending class.

• The Energy Barre is not responsible for lost, stolen, or damaged personal belongings.

• The Energy Barre reserves the right to refuse service or remove a participant from class if behavior is disruptive, unsafe, or inconsistent with studio policies.

• All retail purchases are final sale. If you have any questions about sizing, fit, or product details, we are happy to assist you before your purchase.

• Classes may be canceled if fewer than three participants are registered.

• Class schedules and instructors are subject to change without notice.

• Weather-related schedule changes and closures will be communicated through Mindbody, email, and/or social media. Clients are responsible for checking for updates before traveling to the studio.

• Please check the Mindbody scheduler for the most current schedule, including weather-related closures and other schedule changes.

• Photos or videos may occasionally be taken in the studio for marketing, social media, and promotional purposes. Please notify the studio if you prefer not to appear in studio content.

We are happy to welcome Class Pass Users to our studios. Please understand that we must honor the needs of the studio by maintaining these simple policies:

• You must be registered for the class you are taking, through the app so that payment is secured prior to taking class

• We do limit Class Pass user registration in our classes; if registration is not available to you through your app, we welcome you to register through our site.

• If your Class Pass registration has not been completed prior to the start of class, we will require payment at the studio. (if you reach out to Class Pass after class and you are able to register for the appropriate class, you may email us for a refund of your studio purchase.)

• We cannot waive cancellations under any circumstances.

• Our free childcare service is not available to classpass users.

• Thank you for understanding, we look forward to your registration!

Rain: We do our best to consistently run our scheduled outdoor classes. We do not cancel for sprinkles or overcast skies. In the event of heavy rain or thunderstorms, we will cancel class at least one hour before class start time.

Snow: As a business operating in New England, we are committed to opening our doors through all types of weather. We do not cancel at the first sight of snow, and hope that you won't either.

The safety of our clients and our team is of the utmost importance to us. We will closely follow the forecast and road reports to make cancellation decisions with safety in mind.

In the event that classes must be canceled for safety, we will do so with as much advance notice as possible. We will notify our clients through the following avenues:

1. The class will appear as CANCELED in MINDBODY - always check!

2. An auto-generated email will be sent through mindbdody when we cancel the class. Be sure you are opted in for emails.

When the studio cancels a class that had registered participants, the class credit will ALWAYS be replaced to the client's account!

If you were registered for a class that was canceled, your class credit is automatically returned to your account.

If we are open, our cancellation policy remains in effect. As our policy states, we will make exceptions to our policy in emergency and delicate situations. Please plan to give yourself extra time for shoveling, safe driving and traffic in snow or bad weather. We cannot make exceptions to our policy every time it snows. This is New England, after all.

• The studio is open 10 minutes prior to class start time.

• We provide all necessary fitness/yoga equipment. You are welcome to bring your own.

• Socks/other barre footwear are not required in our studios

• Clean, indoor sneakers are required for all cardio classes, please no outdoor shoes.

• Masks are not required in our studios

• Please inform your instructor if you have any injuries, medical conditions or are pregnant/newly postpartum before each class.

• First-time clients, please arrive ten minutes early for introduction.

• Please arrive to class on time; your space may be given to walk-in or wait-listed clients if you are not present at the start of class.

• Water is available for $1, cash only.

• Please silence cell phones and leave tucked away.

• Fitness classes are offered in 55-minute and 45-minute formats. Please stay for the duration of the class. Our closing stretching sequence is relaxing and restorative for your body; please take advantage of this time and allow others to enjoy it.

• Yoga classes are 45 minutes, 60 minutes, 75 minutes or 90 minutes. Please do not leave during Savasana.

• Chewing gum is not permitted in class.

• Classpass users please see below.

• Please be mindful of the energy you bring into the studio.

Our cancellation policy does apply for our Community Classes. Cancellations within the 12-hour cancellation window result in a $10 fee (not $5). This charge will happen without prompting of the client on or around 24 hours from the missed class. Our system emails each client when a late cancellation has been made which serves as a reminder that the account will be charged. We appreciate your understanding as we maintain the integrity of our cancellation policy and make a positive impact within our community.

We are a community-driven organization for all levels and all people. There is no place for racism, bigotry, inequality, or discrimination at The Energy Barre.

The Energy Barre reserves the right to update studio policies as needed. The most current policies will always be available through our website and booking platform.

Thank you for being part of our studio community and for helping us create a positive experience for everyone.