Stuff you need to knowMember Resource Center

the fine printMembership Terms + Conditions

Our member terms and conditions vary slightly based on membership level. You can review and compare here to make the best choice for your life.

late cancellations + Fees Studio Wide 12 Hour Window

Our cancellation window is 12 hours before class. If you cancel within that window, there is a penalty. This policy helps us keep class spots available and encourages everyone to update their reservation when plans change.

We completely understand that life happens: common illness, oversleeping, getting held up at work, childcare changes, traffic, and other unexpected circumstances can all affect your ability to make it to class. While we know these situations can be frustrating and unavoidable, they do not constitute exception to the rule.

We reserve exceptions for true emergencies or extraordinary circumstances and appreciate your understanding as we work to apply our policy fairly and consistently across our community.

  • Unlimited, Student + Annual Members: $10 cancellation fee

  • Limited Members: loss of single credit

Beginning September 2026 our cancellation fees will be charged in automation. If you do not have an active card on file, please update your mindbody account.

the DROP ON DEMANDMembership Benefit

Our unlimited and annual members receive complimentary access to The Drop On Demand our extensive on demand library.

To activate your complimentary on demand membership:

  • Download our app in the app store

  • Create an account (if you don’t already have one)

  • Email gina to link your membership to your account. Please be sure to include the email address associated with your on demand account within the body of the email.

  • Please note: this is not an automated benefit process so you may not be able to gain access immediately. Our office hours are generally weekdays 10 am - 4 pm.

active Student ID RequiredStudent Membership

To help us keep our Student Membership available for current students, we ask that you upload a valid student ID and proof of current enrollment when joining.

We’ll simply ask you to update your documentation once a year to confirm continued eligibility.